We’re Here to Help ! Contact us
Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer a variety of shipping methods to meet your needs, ensuring that your order reaches you safely and on time. Here’s a breakdown of the available options:
Standard Shipping:
This is our most economical option, ideal for those who are not in a rush. Delivery typically takes 3-7 business days, depending on your location.
Express Shipping:
If you need your order faster, choose our Express Shipping option. Delivery is usually within 3 business days, providing a quicker solution for urgent needs.
Same-Day/Next-Day Delivery:
For select locations, we offer Same-Day or Next-Day Delivery on certain products. Place your order before 12 PM to take advantage of this speedy service.
Free Shipping:
Enjoy free standard shipping on orders above ₹ 999/-. This offer is automatically applied at checkout when your order meets the minimum purchase requirement.
Eco-Friendly Shipping:
We also offer an eco-friendly shipping option, which combines orders going to the same location to minimize carbon footprint. This option may take a little longer but supports our commitment to sustainability.
At checkout, you can choose the shipping method that best suits your needs. For any questions or help with shipping options, feel free to contact our customer support team.
Standard Shipping:
This is our most economical option, ideal for those who are not in a rush. Delivery typically takes 3-7 business days, depending on your location.
Express Shipping:
If you need your order faster, choose our Express Shipping option. Delivery is usually within 3 business days, providing a quicker solution for urgent needs.
Same-Day/Next-Day Delivery:
For select locations, we offer Same-Day or Next-Day Delivery on certain products. Place your order before 12 PM to take advantage of this speedy service.
Free Shipping:
Enjoy free standard shipping on orders above ₹ 999/-. This offer is automatically applied at checkout when your order meets the minimum purchase requirement.
Eco-Friendly Shipping:
We also offer an eco-friendly shipping option, which combines orders going to the same location to minimize carbon footprint. This option may take a little longer but supports our commitment to sustainability.
At checkout, you can choose the shipping method that best suits your needs. For any questions or help with shipping options, feel free to contact our customer support team.
Do You Ship Internationally?
At present, we do not ship internationally.
How Long Will It Take To Get My Package?
3-7 days is typical delivery time all over India.
PAYMENT
What Payment Methods Are Accepted?
We accept online payments through InstaMojo payment gateway which faciliates Credit Card/ Debit Card/ UPI / Wallet transactions.
Is Buying On-Line Safe?
Yes, buying online with us is safe and secure! We take your privacy and security very seriously. Here’s how we ensure a safe shopping experience for you:
Secure Payment Gateway:
We use industry-standard encryption and secure payment gateways to protect your payment information during transactions. Your credit/debit card details are processed securely, and we never store sensitive payment data.
Data Privacy:
We are committed to safeguarding your personal information. Our privacy policy ensures that your data is only used for processing orders, providing a personalized shopping experience, and keeping you informed about your order status.
Trusted Partnerships:
We partner with reputable and reliable shipping and payment providers to ensure that your order reaches you safely and securely.
Fraud Prevention:
Our system includes fraud detection measures to ensure the safety of each transaction. If any suspicious activity is detected, our team will reach out to verify the details before proceeding with the order.
Customer Support:
If you ever have any concerns or encounter issues during your shopping experience, our customer support team is here to assist you every step of the way. Shop with confidence, knowing that your safety and satisfaction are our top priorities!
Secure Payment Gateway:
We use industry-standard encryption and secure payment gateways to protect your payment information during transactions. Your credit/debit card details are processed securely, and we never store sensitive payment data.
Data Privacy:
We are committed to safeguarding your personal information. Our privacy policy ensures that your data is only used for processing orders, providing a personalized shopping experience, and keeping you informed about your order status.
Trusted Partnerships:
We partner with reputable and reliable shipping and payment providers to ensure that your order reaches you safely and securely.
Fraud Prevention:
Our system includes fraud detection measures to ensure the safety of each transaction. If any suspicious activity is detected, our team will reach out to verify the details before proceeding with the order.
Customer Support:
If you ever have any concerns or encounter issues during your shopping experience, our customer support team is here to assist you every step of the way. Shop with confidence, knowing that your safety and satisfaction are our top priorities!
Order & Retunrs
How do I place an Order?
Placing an order on our marketplace is quick and easy! Follow these simple steps:
Browse & Select Products:
Explore our wide range of sustainable products by browsing through different categories or using the search bar. Click on a product to view more details.
Add to Cart:
Once you've found a product you like, select any required options (like size or quantity) and click the "Add to Cart" button.
Review Your Cart:
Click on the cart icon at the top of the page to review the items you’ve selected. Make sure everything looks good, then click on "Proceed to Checkout."
Checkout:
Enter your shipping and billing information, select your preferred payment method, and review your order one last time.
Place Your Order:
Click the "Place Order" button to complete your purchase. You’ll receive an order confirmation email with all the details, and we’ll get started on preparing your order right away!
Need help? Our customer support team is here to assist you through every step. Happy shopping!
Browse & Select Products:
Explore our wide range of sustainable products by browsing through different categories or using the search bar. Click on a product to view more details.
Add to Cart:
Once you've found a product you like, select any required options (like size or quantity) and click the "Add to Cart" button.
Review Your Cart:
Click on the cart icon at the top of the page to review the items you’ve selected. Make sure everything looks good, then click on "Proceed to Checkout."
Checkout:
Enter your shipping and billing information, select your preferred payment method, and review your order one last time.
Place Your Order:
Click the "Place Order" button to complete your purchase. You’ll receive an order confirmation email with all the details, and we’ll get started on preparing your order right away!
Need help? Our customer support team is here to assist you through every step. Happy shopping!
How Can I Cancel Or Change My Order?
We understand that plans can change! Here’s how you can cancel or modify your order:
Order Changes:
If you need to change your order (such as updating the quantity, changing the delivery address, or modifying product options), please reach out to our customer support team as soon as possible after placing your order. Changes can be made before your order is processed for shipping. Once the order has been shipped, we won’t be able to make modifications.
Order Cancellations:
You can cancel your order by logging into your account, going to the "My Orders" section, and selecting the order you wish to cancel. If the "Cancel" option is available, simply click on it, and your order will be canceled. If you don’t see the option or need help, contact our customer support team immediately. Please note that cancellations are only possible before the order has been shipped.
Refunds:
If your order is successfully canceled, any payment made will be refunded to your original payment method within 5-7 business days. If you have any questions or need assistance with cancellations or changes, our customer support team is always ready to help!
Order Changes:
If you need to change your order (such as updating the quantity, changing the delivery address, or modifying product options), please reach out to our customer support team as soon as possible after placing your order. Changes can be made before your order is processed for shipping. Once the order has been shipped, we won’t be able to make modifications.
Order Cancellations:
You can cancel your order by logging into your account, going to the "My Orders" section, and selecting the order you wish to cancel. If the "Cancel" option is available, simply click on it, and your order will be canceled. If you don’t see the option or need help, contact our customer support team immediately. Please note that cancellations are only possible before the order has been shipped.
Refunds:
If your order is successfully canceled, any payment made will be refunded to your original payment method within 5-7 business days. If you have any questions or need assistance with cancellations or changes, our customer support team is always ready to help!
Do I need an account to place an order?
No, you don’t need an account to place an order, but we highly recommend creating one for a better shopping experience. Here’s why:
Guest Checkout:
You can place an order as a guest without creating an account. Just add your desired products to the cart, proceed to checkout, and enter your shipping and payment details.
Benefits of Creating an Account:
Order Tracking:
Easily track your orders and check the status of your shipment.
Faster Checkout: Save your shipping and payment details for quicker checkout in the future.
Exclusive Offers:
Receive early access to sales, special discounts, and personalized recommendations.
Order History:
View your past orders and reorder your favorite products with just a few clicks.
Creating an account is free and takes just a few seconds. Whether you choose to shop as a guest or create an account, we’re here to make your shopping experience smooth and enjoyable!
Guest Checkout:
You can place an order as a guest without creating an account. Just add your desired products to the cart, proceed to checkout, and enter your shipping and payment details.
Benefits of Creating an Account:
Order Tracking:
Easily track your orders and check the status of your shipment.
Faster Checkout: Save your shipping and payment details for quicker checkout in the future.
Exclusive Offers:
Receive early access to sales, special discounts, and personalized recommendations.
Order History:
View your past orders and reorder your favorite products with just a few clicks.
Creating an account is free and takes just a few seconds. Whether you choose to shop as a guest or create an account, we’re here to make your shopping experience smooth and enjoyable!
How Do I Track My Order?
Tracking your order is simple and convenient! Here’s how you can keep an eye on your shipment:
Order Confirmation Email:
After placing your order, you’ll receive a confirmation email with a tracking link. Click on the link to view the current status of your order.
Log in to Your Account:
If you have an account, log in and go to the "My Orders" section. Select the order you want to track, and you’ll see the tracking details, including the current status and estimated delivery date.
Track as a Guest:
If you placed an order without an account, use the tracking link provided in the confirmation email to monitor the status of your order. You can also visit our website’s "Track My Order" page and enter your order number and email address to view the status.
Shipping Updates:
We’ll keep you updated with shipping notifications via email or SMS as your order moves through the delivery process, so you’ll know exactly when to expect it! If you need any further assistance with tracking your order, feel free to reach out to our customer support team. We’re here to help!
Order Confirmation Email:
After placing your order, you’ll receive a confirmation email with a tracking link. Click on the link to view the current status of your order.
Log in to Your Account:
If you have an account, log in and go to the "My Orders" section. Select the order you want to track, and you’ll see the tracking details, including the current status and estimated delivery date.
Track as a Guest:
If you placed an order without an account, use the tracking link provided in the confirmation email to monitor the status of your order. You can also visit our website’s "Track My Order" page and enter your order number and email address to view the status.
Shipping Updates:
We’ll keep you updated with shipping notifications via email or SMS as your order moves through the delivery process, so you’ll know exactly when to expect it! If you need any further assistance with tracking your order, feel free to reach out to our customer support team. We’re here to help!
How Can I Return a Product?
We want you to be completely satisfied with your purchase! If you need to return a product, follow these simple steps:
Check Return Eligibility:
Review our return policy to ensure that the product is eligible for a return. Typically, returns are accepted within 7 days of delivery, as long as the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Initiate a Return:
Log in to your account, go to the "My Orders" section, and select the order containing the product you wish to return. Click on "Request a Return" and follow the instructions provided.
If you placed your order as a guest, you can initiate a return through the "Returns" page on our website by entering your order number and email address.
Pack & Ship the Product:
Once your return request is approved, you will receive a return authorization and shipping label via email. Pack the product securely in its original packaging and attach the provided shipping label.
Drop off the package at the nearest shipping location or schedule a pickup, as instructed in the return authorization email.
Refund Process:
After we receive and inspect the returned product, we will process your refund within 10 business days. Refunds are issued to the original payment method used during the purchase.
Exchange Option:
If you prefer to exchange your item instead of a refund, please mention this during the return process, and we will do our best to accommodate your request. For any questions or concerns about returning a product, our customer support team is always ready to assist you!
Check Return Eligibility:
Review our return policy to ensure that the product is eligible for a return. Typically, returns are accepted within 7 days of delivery, as long as the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Initiate a Return:
Log in to your account, go to the "My Orders" section, and select the order containing the product you wish to return. Click on "Request a Return" and follow the instructions provided.
If you placed your order as a guest, you can initiate a return through the "Returns" page on our website by entering your order number and email address.
Pack & Ship the Product:
Once your return request is approved, you will receive a return authorization and shipping label via email. Pack the product securely in its original packaging and attach the provided shipping label.
Drop off the package at the nearest shipping location or schedule a pickup, as instructed in the return authorization email.
Refund Process:
After we receive and inspect the returned product, we will process your refund within 10 business days. Refunds are issued to the original payment method used during the purchase.
Exchange Option:
If you prefer to exchange your item instead of a refund, please mention this during the return process, and we will do our best to accommodate your request. For any questions or concerns about returning a product, our customer support team is always ready to assist you!