Returns & Refund Policy

At HereForEarth, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that sometimes things don’t go as planned, and we are here to help. Our refund policy is designed to provide you with a seamless and hassle-free experience should you need to return an item.

Eligibility for Refunds

To be eligible for a refund, please ensure that your item meets the following criteria:

  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be returned in its original packaging with all tags, labels, and accessories included.
  • The return request must be initiated within 7 days of the delivery date.

Certain items are not eligible for refunds, including:

  • Perishable goods (e.g., food, plants).
  • Custom-made or personalized items.
  • Sale or clearance items (unless defective).

How to Initiate a Refund

To initiate a return and refund process, please follow these steps:

  1. Contact Us: Reach out to our customer support team at care@hereforearth.com or Call at +91-9354276843 with your order number and reason for the return.
  2. Approval: Once your return is approved, you will receive detailed instructions on how to return your item, including the return address.
  3. Ship the Item: Securely package the item and ship it back to us using a trackable shipping method. You will be responsible for covering the return shipping costs unless the item is defective or damaged upon receipt.

Refund Processing

Once we receive your returned item and it meets our return criteria, we will process your refund. Please note the following regarding refund processing:

  • Refunds will be issued to the original payment method used during purchase.
  • It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • If your item was a gift, the refund will be issued as store credit or to the original purchaser, depending on your preference.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at care@hereforearth.com or Call at +91-9354276843 for assistance.

Non-Refundable Situations

Please note that refunds will not be granted under the following circumstances:

  • Items returned after 30 days from the delivery date.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned without prior authorization.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

  1. Check Your Account: Verify with your bank or credit card company that the refund has not been posted yet.
  2. Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at care@hereforearth.com or Call at +91-9354276843 and we will assist you promptly.

Contact Us

If you have any questions or need further assistance regarding our refund policy, feel free to contact our customer support team at:

  • Email: care@hereforearth.com
  • Phone: +91-9354276843

We are here to help and ensure your shopping experience with HereForEarth remains positive and worry-free.

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